Question 1

Can I change driving instructors?

Accepted Answer

Yes, you can change driving instructors at any time during your learning journey. If you feel that your current instructor isn't the right fit for you, simply log into our online portal and select a new instructor – no questions asked.

Question 2

What types of cars are available for lessons?

Accepted Answer

All driving lessons are conducted in modern, well-maintained vehicles equipped with dual brake controls. These vehicles are chosen for their ANCAP safety ratings, safety features, and ease of handling, making them ideal for learner drivers. Browse instructor profiles to see their vehicle make, model and year.

Question 3

Are the instructors licenced and accredited?

Accepted Answer

Yes, all instructors at LearnerPass are fully licensed and accredited. They hold a valid Australian driver's licence, completed a Certificate IV in Driving Instruction, and passed background checks including police clearances and working with children checks.

Question 4

How do bonus log book hours work?

Accepted Answer

Bonus log book hours are incentives offered to learner drivers in several Australian states to encourage professional instruction and safe driving practices. Check with your State licensing authority for the up to date rules.

Question 5

Can I manage my bookings online?

Accepted Answer

Yes, you can manage your bookings online with LearnerPass. Our platform allows you to easily view, change, or cancel your driving lesson bookings at your convenience. Simply log into your account to access and manage all your upcoming lessons.

Question 6

What if I need to cancel a lesson?

Accepted Answer

If you need to cancel a lesson, simply log into your LearnerPass account and manage the individual lesson from your dashboard. Cancellations can be made quickly and easily online. Please refer to our Refund Policy for full details on cancellation terms and any applicable fees.